Welcome to AquaTech! 💙

Once your swimmer is enrolled, their class space is reserved according to the schedule shown in your Customer Portal.

Your Customer Portal is your home base for managing your AquaTech experience. You can use it to:

• View your swimmer’s class schedule and progress
• Report future absences
• View and use eligible makeup tokens
• Register for available lessons, recreational swim or parties
• Review account and contact information
• Update payment information
• Review AquaTech Family Policies
• and more! 

If more than one adult may bring your swimmer to lessons, we recommend keeping each adult’s current phone number on the family account so they can easily use our check-in system.

Ongoing Lessons

Ongoing lessons continue automatically in repeating 4-week billing cycles until cancelled.

For lesson pricing, billing dates, withdrawal deadlines, and information about ending ongoing enrollment, visit our Understanding Billing & Withdrawals page in the Customer Help Center.

For complete enrollment and billing terms, please review the Family Policies in your Customer Portal.

A little preparation makes lessons easier for everyone!

What should my swimmer wear?

Please arrive in appropriate swimwear.

If your swimmer has long hair, please secure it back or use a swim cap when needed so hair stays out of their face during instruction.

Does my swimmer need a swim diaper?

Children under age 3 and/or swimmers who are not reliably toilet trained must wear an appropriate swim diaper underneath their swimsuit.

What should we bring?

We recommend bringing:

Swimsuit

Towel

Swim diaper, if needed

Change of clothes, if desired

We recommend leaving valuables at home whenever possible.

What about food before swimming?

A small, light snack is generally fine.

Please avoid unusually large meals or excessive amounts of liquid immediately before swimming so your swimmer is comfortable in the water.

Restroom first!

Please encourage your swimmer to use the restroom before entering the pool.

Swimmers should also let their instructor know right away if they need the restroom during class.

When you arrive, your first stop is the self-service check-in kiosk.

You can check in using a phone number listed on your family account.

The check-in system helps our team know your swimmer has arrived and may also display important lesson information such as their lesson location, or basket information.

After checking in, please remain in the designated waiting/viewing area until swimmers are invited into the lesson area.

Why is check-in important?

Checking in allows us to accurately track attendance and prepare for lessons.

If you or your swimmer needs assistance with check-in because of a disability or accessibility need, please ask an AquaTech staff member. We’re happy to help.

Parents, guardians, and spectators should remain in the designated viewing areas while lessons are taking place.

A responsible adult should remain onsite for the duration of a child’s lesson or reservation.

Children who are not participating in a lesson must remain supervised by their accompanying adult.

Why do we keep the lesson deck clear?

Keeping the instructional deck clear gives our instructors and Deck Supervisors the room they need to safely teach, supervise swimmers, and respond when needed.

Unless AquaTech gives permission or an accommodation requires otherwise, please keep the lesson deck free of:

• Parents and spectators
• Street shoes
• Clothing and towels
• Personal belongings

You’re welcome to cheer your swimmer on from the viewing area — we just ask that instructors handle the coaching during class. 😊

Open storage areas are available for clothing, shoes, and towels during lessons.

Please do not leave personal belongings inside changing stalls. Keeping stalls clear makes them available to other families and helps our shared spaces stay organized.

We strongly recommend leaving valuables at home or keeping them securely under your control.

AquaTech cannot be responsible for personal belongings that are left unattended and become lost, misplaced, damaged, or stolen.

Quick tip

Bring only what you need for the lesson. It makes getting in and out of the facility much easier!

Changing areas are shared spaces, so please help us keep them clean, comfortable, and available for everyone.

Facility showers are intended for a quick rinse before or after swimming.

Please do not use soap or shampoo in AquaTech showers unless specifically permitted.

Once your swimmer is changed and ready, wait in the designated area until swimmers are invited into the lesson space.

Please keep clothing, shoes, towels, and other belongings off the lesson deck.

Once swimmers are invited into the pool area, our instructors and Deck Supervisors take it from there!

Our instructors teach AquaTech’s curriculum and work with each swimmer toward the main goals and skills for their current level. Lessons are designed to build those skills progressively over time while reinforcing water safety, confidence, and strong technique.

As swimmers make progress, our team tracks important milestones and skill development.

Celebrating Progress

We want swimmers to feel proud of the work they’re doing!

As your swimmer reaches important milestones, we will:

• Update families on their progress
• Recognize key skill achievements
• Celebrate accomplishments with swimmers during lessons
• Award ribbons and certificates as they reach designated milestones and complete level goals

These celebrations are an important part of helping swimmers stay motivated and feel confident about how much they are learning.

During lessons, we ask families to:

• Allow instructors to lead the class
• Avoid coaching swimmers from the viewing area
• Follow staff and facility directions
• Keep the lesson deck clear
• Supervise children who are not participating
• Safety Always Comes First

Swimmers are expected to follow instructor and safety directions appropriate to their age and ability.

If a swimmer’s behavior creates a significant safety concern or prevents the instructor from safely supervising the group, participation may be paused or ended for that lesson.

Our goal is to help every swimmer continue making progress while maintaining a safe, positive learning environment for everyone.

AquaTech’s management team creates instructor assignments based on factors such as:

• Staffing
• Scheduling
• Instructor availability
• Training
• Participant needs
• Program needs

We work hard to provide consistency whenever possible, but instructor schedules can change.

Illness, time off, training, staffing adjustments, schedule changes, and other operational needs may occasionally result in a different instructor.

Because of this, AquaTech cannot guarantee:

• A specific instructor
• An instructor of a particular gender
• A permanent instructor assignment

An instructor change by itself does not qualify for a refund, makeup token, tuition credit, or other account adjustment.

We want AquaTech to feel safe, respectful, and welcoming for swimmers, families, guests, and employees.

We ask everyone visiting AquaTech to:

• Treat employees and other families respectfully
• Follow reasonable safety and facility instructions
• Supervise children who are not participating
• Avoid interfering with instructors or staff while they are working
• Help maintain a calm and safe learning environment

Behavior involving threats, harassment, aggression, bullying, discrimination, abusive conduct, significant disruption, or unreasonable safety risks is not appropriate at AquaTech.

Serious or repeated concerns may result in someone being asked to leave or in services being suspended or ended.

For complete conduct and safety expectations, please review your Customer Portal policies.