To ensure a smooth and well-organized experience, all swimmers must check in upon arrival for each registered program. Self-service check-in kiosks are available on-site and can be accessed using any phone number listed on your customer account. We recommend keeping all adult contact information up to date in the Customer Portal so parents, grandparents, or caregivers may conveniently check in using their own phone number when accompanying a swimmer.

Checking in not only confirms your arrival, but also provides important information for your session, including directions to your assigned pool area and basket color or number. Facility announcements will be made prior to each lesson to notify swimmers when it is time to enter the pool area and locate their assigned basket.

Please note that failure to check in before each swim will result in the swimmer being marked as a no-show. Repeated no-shows may result in removal from the lesson schedule, as consistent attendance is essential to maintaining safe, structured, and effective instruction for all families.

All customers must report future absences directly through the Customer Portal no later than 2 hours prior to the start of their scheduled lesson or reservation in order to excuse the absence and earn a swim lesson makeup token. Future absences can be reported up to 2 weeks in advance. Excused absences will be able to view and use makeup tokens the day after the absence has occurred.  

There are no exceptions to this policy.

How to Report an Absence in the Customer Portal:

• Log in to your Customer Portal
• Navigate to My Account
• Find the student and click Future Absences option
• When prompted, select By Enrollment (DO NOT SELECT “By Date”)
• Choose the correct date and enrollment, add an optional comment, and click Submit

Important:  If you're reporting more than one date, please enter each one individually. 

Billing Cycle & Account Requirements: 

To ensure uninterrupted enrollment and consistent scheduling, a valid credit card must be kept on file at all times.

An annual facility fee of $40 is charged at the time of your initial swim lesson booking and will be billed annually thereafter. Ongoing swim lessons are billed on a four-week billing cycle, and families will receive billing reminders via email and text message one week prior to each billing date.

If a payment is rejected during billing, a $25 rejection fee will be applied to the account.

Can I place my lessons on hold instead of withdrawing? 

To ensure fairness and consistent scheduling for all families, AquaTech does not place lesson enrollments on hold without payment. If your family needs to take a break, we offer two clear options to help you plan accordingly.

• Option 1: Remain Enrolled and Hold Your Spot: Families may choose to continue paying for their lesson space during the break. This guarantees that your spot remains reserved, and when absences are reported in advance, makeup tokens will be issued for use upon your return.
• Option 2: Withdraw and Re-Register Later: If you prefer not to continue payment while away, you may withdraw from lessons. Please note that your space will be released and re-enrollment will be subject to current availability at the time of your return. As unpaid lesson spaces are not held, we are unable to guarantee the same spot will be available later.

Our team is happy to help you review these options and determine the best fit for your family’s needs—please don’t hesitate to reach out for guidance.

Withdrawing from Year-Round, Ongoing Swim Lessons and Billing Cycle:

If you wish to withdraw from your ongoing swim lessons and the 4-week billing cycle, please submit the Withdrawal Form by no later than 8:00 AM PST on the last day of the current billing cycle.

Important Reminder: We are unable to offer reimbursements or financial credits for lessons that have already been billed within the current cycle. To help you stay informed, we send billing reminders via email and text message to all enrolled customers one week before each billing date.

2026 Billing Dates: 

• Q1: Jan 14, Feb 11, Mar 11
• Q2: Apr 8, May 6, Jun 3
• Q3: Jul 1, Jul 29, Aug 26, Sep 23
• Q4: Oct 21, Nov 18, Dec 16  

Withdrawing from Summer Power-Hour Sessions and Billing Cycle:

If you wish to withdraw from a summer power-hour session you have registered for, please submit the Withdrawal Form by no later than 8:00 AM PST the day before the sessions are billed.

Important Reminder: We are unable to offer reimbursements or financial credits for sessions that have already been billed. To help you stay informed, we send billing reminders via email and text message to all enrolled customers one week before each session's billing date.

2026 Summer Session Billing Dates: 

• Sessions 1-5: Monday, May 25
• Sessions 6-9: Monday, June 29
• Session 10-13: Monday, July 27

Have Questions? We’re Here to Help.

Whether you have questions about our programs, your account, or next steps, our team is happy to assist. Complete the form below and we’ll respond with the information you need as quickly as possible.

How to Find and Book Lessons: 

Families are encouraged to begin by exploring and reserving lessons directly through the Customer Portal, where available classes can be viewed and booked online. Once logged in, you may browse current offerings, refine your search, and enroll at your convenience.

To reserve a class through the Customer Portal:

• Click the Customer Login button located in the upper right-hand corner of the screen
• Create an account or sign in to your existing account
• Select Booking, then choose a student on your account or view all available classes
• Use filters such as level, day, or time to narrow your search
• Select your desired class and click Enroll Now to complete the booking

If you are unable to find a suitable option, or would prefer additional guidance, our team is happy to assist. By submitting the form below, you can request personalized support and benefit from scheduling insight beyond what may be visible in the portal. We are here to help make the enrollment process smooth, clear, and tailored to your family’s needs.

To view and manage your current enrollments and request a transfer to a different class, please follow these steps:

• Log in to the Customer Portal 
• Click on the My Account option to view your students.
• Under the specific student you want to view details for, click on the Enrollments option, where you will see the current enrollments for that student.
• To transfer a current enrollment to a new class, click on the Transfer Enrollment button next to the enrollment you wish to transfer.
• Select the class you want to transfer to and complete the enrollment steps. Please note that you can only select a transfer date within the current billing cycle period.

If you need further assistance with a transfer, please complete the Request A Lesson form below. 

Makeup tokens become available on your Customer Portal account after an on-time absence has been reported and the absence date has passed. Once a token is active on your account, you can view and book available makeup lessons up to 7 days in advance. Customers do not have to be actively enrolled in ongoing lessons to use their makeup tokens. 

To access your tokens and schedule a makeup lesson, follow these steps:

• Log in to the Customer Portal 
• Click on the My Account option to view your students.
• Under the specific student you want to view details for, click on the Makeups option.
• Here, you can see all makeup tokens and select the button to Use A Makeup Token to book classes. 

Makeup Token Types:

GROUP Lesson Makeup Tokens: Group Lesson Makeup Tokens may be used to schedule:

• A makeup group swim lesson, or
• A makeup AquaRec reservation, covering two swimmers per token.

PRIVATE Lesson Makeup Tokens: Private Lesson Makeup Tokens may be used to schedule:

• A group swim lesson, or
• An AquaRec reservation, covering two swimmers per token.
• Please note that private makeup lessons are not offered, even when an absence is reported on time. In addition, financial credits or refunds are not provided for missed private lessons, except in the event of an AquaTech-initiated closure due to safety or facility conditions.

AQUAREC Makeup Tokens: AquaRec Makeup Tokens may be used exclusively for AquaRec reservations, with one token required per swimmer.

GENERAL Makeup Token Policies - Applies To All Tokens: 

• All customers must report absences directly through the Customer Portal no later than 2 hours prior to the start of their scheduled lesson. This will excuse the absence and issue a swim lesson makeup token. Absences can be reported up to 14 days in advance. 
• Makeup tokens will appear in the Customer Portal the day after the reported absence.
• All makeup tokens are valid for one year from the date of issue.
• Makeup lessons and AquaRec reservations may be booked up to seven days in advance, based on availability.
• Once a makeup token has been used to book a lesson or reservation, any changes or cancellations will result in forfeiture of the token.
• No financial credits or refunds are issued for unused, forfeited, or expired makeup tokens.

There are no exceptions to our makeup token policies. 

Need Help Booking a Makeup Token? If you need assistance booking a makeup token, simply fill out this form! Makeup lessons can be scheduled up to 7 days in advance.

Welcome to AquaTech Swim — we’re excited to have you join us!

GROUP Lesson Promotion: Alameda & Concord Campuses: Four 30-minute group lessons (1 lesson per week over 4 consecutive weeks) for ages 6 months through 17 years of age.

Eligibility & Restrictions:

• Limit 1 purchase per student | Offer valid for new AquaTech swimmers only (never previously enrolled).
• The selected weekly lesson day and time are fixed for the duration of the 4-week deal and cannot be changed (makeup tokens available for cancelled lessons)

PRIVATE Lesson Promotion: Concord Campus Only: Four 30-minute private lessons (1 lesson per week over 4 consecutive weeks) for ages 6 months through 17 years of age.

Eligibility & Restrictions:

• Limit 1 purchase per student | Eligible only for first-time private lesson swimmers at AquaTech (no prior private lessons taken).
• The selected weekly lesson day and time are fixed for the duration of the 4-week deal and cannot be changed (makeup tokens available for cancelled lessons)

IMPORTANT TO KNOW:

• Registration Form Required: To complete your enrollment, you’ll need to fill out the Groupon Form below which will require you to uploads a copy of your Groupon purchase receipt. Please Do Not Self-Book! If you’ve purchased a Groupon deal, our team will assist you in scheduling your initial 4-week lesson period. Do not book or pay for lessons through the Customer Portal.
• Continuing Lessons After The 4-Week Deal: If you'd like to continue lessons beyond the 4-week Groupon period, let us know by your 3rd week of classes. While we do our best to keep you in the same day and time slot, we cannot guarantee availability if you contact us after week 3. Early notice helps us better serve you!

Welcome to AquaTech Swim — we’re excited to have you join us!

If you would like to know more about our certificates, please visit our Gift Certificates or Donation Certificate page. 

Before enrolling, please visit our Swim Lessons page and review all of the important program information. Once you have read through the details and created your Customer Portal account, please complete the Certificate Customer Enrollment Form below when you’re ready to get started!

We Value Your Feedback!

Your thoughts and suggestions are incredibly important to us. They help us grow and improve our programs and services to better serve you. We’d greatly appreciate it if you could take a moment to share your feedback with us.

Thank you for helping us make a difference!

If you're unable to find an available class that fits your preferred day and time, you can join our waitlist to be notified when a spot opens up. Before doing so, please review the following important information:

Customer Portal Account Required:

• To join the waitlist, you must have an active Customer Portal account with current contact information and a valid credit or debit card on file.

Booking Agreement:

• When a space becomes available within your selected preferences, your swimmer will be automatically enrolled in the class. You’ll receive a confirmation via email and text. By joining the waitlist, you agree to this automatic enrollment process.

Financial Agreement:

• Once enrolled, the applicable class fee will be charged to the card on file. If the payment is unsuccessful, the enrollment will be canceled and the swimmer will be returned to the waitlist.

Waitlist Limits and Management:

• Each swimmer may be on up to five (5) waitlists at a time. You can view and manage your waitlist status through the Customer Portal under “My Account.”

If your availability or class preferences change, please email us at office@aquatechswim.com so we can update your waitlist selections accordingly.

AquaTech Swim guarantees a warm pool and a trained, qualified instructor for every swimmer, every week. While we make every effort to provide instructor consistency whenever possible, we are unable to guarantee the same instructor for each lesson. Instructor changes may occur due to scheduling needs, substitutions, or swimmer progression, and advanced notice of these changes is not always feasible.

We encourage families to view instructor variety as a positive part of the learning experience. Exposure to different teaching styles helps swimmers build adaptability and confidence, and at times, advancing to the next level requires a change in instructor to support continued growth. We also ask parents to encourage swimmers to communicate openly with their instructor if they feel nervous or unsure—our team is trained to support and reassure swimmers at every stage.

To help swimmers feel comfortable and familiar with our team, we invite families to review the “Get to Know Your Instructor” slideshow available in each facility. This resource introduces the many dedicated, talented instructors who may work with your child throughout their swim journey and highlights the depth and care of our teaching team.

Our goal is to ensure every swimmer feels supported, confident, and excited to learn—no matter which AquaTech instructor is guiding them that day.

Please see our Recreational Family Swim page for more details. 

Purpose: 

• AquaRec is a designated recreational swim time intended exclusively for families to enjoy safe, unstructured, and playful time in the water. To ensure a fun and secure environment for all guests, the following participation guidelines apply:

Family Participation Requirement:

• AquaRec is a reservation only program - no walk-ins allowed. See the Recreational Family Swim page for details and book directly through the Customer Portal. 
• Children under the age of 14 must be accompanied by a responsible adult (18+) who remains onsite during AquaRec.
• Adults may not enter or use the facility during AquaRec hours unless they are accompanying a child (under 18).
• Children may only participate without a parent or guardian in the water if the following criteria are met:
• The adult remains onsite for the full duration of the visit, and
• The child is able to fully stand in 4-foot-deep water with their head above water, and
• The child can demonstrate basic water safety skills (e.g., float, swim independently, safely exit the pool), and
• The child is able to safely use the restroom and manage personal care needs independently.

Instruction-Free Zone: To preserve the recreational purpose of AquaRec:

• Outside swim instructors, coaches, or teachers—whether formally employed or independently contracted—are not permitted to conduct lessons during AquaRec hours.
• Any form of structured instruction, organized training, or business-related aquatic activity is strictly prohibited.

Enforcement & Discretion:

AquaTech Swim reserves the right to determine whether a participant meets the above safety and supervision standards. Staff may ask individuals to exit the pool area if:

• They do not meet participation requirements.
• Instructional activity is observed or reported.
• Behavior does not align with the recreational intent of AquaRec.

We kindly request that all customers demonstrate courteous behavior and friendly social conduct while on our premises. Respecting the rights of individuals includes refraining from using abusive language, making threats, engaging in violent outbursts, intimidation, bullying, harassment, or any other form of abusive, aggressive, or disruptive behavior towards AquaTech customers and employees. AquaTech employees are trained and employed to uphold AquaTech's policies. If a situation arises that is inconsistent with our policy, termination of services may be necessary. In the event that termination of services is necessary, a refund is not guarenteed, while credits and makeup tokens will be forefeited. 

Swimmer Safety:

Swimming is an activity that carries inherent risks, particularly the risk of drowning. As a result, AquaTech places the utmost importance on ensuring safety. Safety is prioritized over parental convenience, scheduling, politeness, and personal sentiments. The pool area is not considered a safe location for a "time out." It is mandatory for all children to have appropriate supervision at all times. Therefore, if your child engages in any behavior that poses a danger to themselves, other children, or the instructor(s), and does not respond adequately to instructions or corrections, etc., we reserve the right to remove your child from the pool and/or facility. 

Examples of dangerous behavior include, but are not limited to, grabbing other children, screaming, hitting, spitting, running alongside the pool, diving, causing panic in others, and behaving in a manner that disrupts or disrespects the other pool attendees.

Pool Deck Safety:

Deck supervisors are present during swim lessons to ensure student safety and monitor progress. Parents, spectators, clothing, shoes and towels are not allowed on the pool deck during lessons or AquaRec. 

Fecal & Vomit Accident Avoidance: 

Parents / caretakers are required to ensure their child uses the restroom before the enter the pool and periodically throughout their swim. Swimmers should immediately exit the pool if they need to use the restroom, as children should not relieve themselves in the pool. Additionally, while small, light snacks can be beneficial before a swim; large heavy meals and lots of liquid prior to a swim should be strictly avoided.

Swim Attire & Swim Diapers: 

Swimmers must wear swim suits. Swimmers with long hair should wear a cap or have hair pulled back into a pony tail. Children under the age of 3 and/or those who are not yet potty trained must wear a swim diaper underneath their swim suits.

Showers:

Showers are intended for brief rinsing only. The use of soap or shampoo is not permitted.

Spectator Viewing: 

All spectators and swimmers waiting for their lesson must remain in the designated spectator viewing area. Parents must supervise their children at all times and remain on-site while their swimmers are in lessons or reservations. A facility audio recording will notify swimmers when it is time to enter the pool area and find their lane basket number and color for swim lessons. 

Personal Belongings: 

Open storage cubes are available for the purpose of storing clothing and towels during lessons. Personal belongings should not be left in changing stalls. It is advisable not to bring valuables into the facility; rather, they should be secured in a car trunk or glove compartment. AquaTech disclaims any responsibility for lost or stolen items.

Ongoing Lessons Payment Policy

• To maintain continuous enrollment in lessons, all customers are required to have a valid credit or debit card on file—even if they prefer to pay by cash.

💵 Paying with Cash

• Cash payments must be made before the billing date to avoid charges to the card on file. Any cash paid in advance will be applied as a credit toward your upcoming billing cycle. We’ll send reminder texts and/or emails one week before the billing date to help you stay on track.

💳 Automatic Credit Card Charges

• If a cash payment has not been received by 8:00 AM PST on the final day of the current billing cycle,  for the upcoming cycle, the credit card on file will be automatically charged to prevent disruption of enrollment.

📅 Paying in Advance

• Prefer to plan ahead? You can prepay 2–3 months in advance by cash/card. When choosing this option, we’ll set a drop date for the end of your prepaid period. To continue lessons without interruption, the next payment must be made at least one week before the upcoming billing cycle.

We appreciate your cooperation in keeping your account current to ensure your swimmer’s spot is secure. If you have any questions about your billing schedule or payment options, our team is happy to help!

At this time, AquaTech Swim does not offer separate, disability-specific classes. However, we welcome children of all abilities and are committed to providing reasonable accommodations within our existing programs whenever possible.

Our small group lessons are designed to support a variety of learning styles and progress at an individualized pace, while maintaining a safe, structured group environment. For safety reasons, group lessons require that swimmers are able to participate alongside peers, follow basic instructor guidance, and wait safely for their turn with appropriate support.

If your child may need additional assistance to participate safely in a group setting, we encourage families to contact us so we can engage in an individualized discussion about potential accommodations. In some cases, private lessons—currently available at our Concord location—may be recommended as an option to better support a swimmer’s success.

Our goal is to partner with families to help every child feel supported, confident, and successful in the water, and we are always happy to explore the best path forward together.

To access your transaction history, make payments, or update your payment methods, please follow these instructions:

• Visit the Customer Portal
• Choose the My Account option and then select one of the following:
• Payments to view your payments, credits, and update your stored payment information.
• Transaction History to view all of your previous transactions.

Adding more students onto your account: 

• Login to the Customer Portal
• Navigate to My Account
• Under the Students menu, click the ADD STUDENT button

Update account details: 

• Login to the Customer Portal
• Navigate to My Account
• Update Student, payment, account or login information