• A valid credit card must be kept on your account at all times. 
• An annual facility fee of $40 is due upon initial booking of swim lessons and annually thereafter. 
• Lesson billing occurs on a 4-week cycle for ongoing lessons. 
• Billing reminders are sent via email and text message one week prior to each billing date. 
• A rejection fee of $25 will be charged for rejected payments during billing. 
• To discontinue ongoing lessons, a WITHDRAWAL FORM must be submitted no by later than 8:00 AM PST on the final day of each billing cycle. 

2025 billing cycle dates are listed below:

• Q1: Jan 15, Feb 12, Mar 12
• Q2: Apr 9, May 7, Jun 4
• Q3: Jul 2, Jul 30, Aug 27, Sep 24
• Q4: Oct 27, Nov 19, Dec 19

Utilize the REPORT AN ABSENCE FORM to inform us about any future absences from your regular swim lessons or AquaRec reservations. Submit the form no later than 8:00 AM PST on the day of the scheduled lesson or reservation to be eligible for a makeup swim lesson token or an AquaRec reservation makeup token. These tokens can be used to schedule makeup swim lessons or makeup AquaRec reservations. Makeup tokens have a validity period of 1 year. 

Once a makeup token has been used to book a swim lesson or AquaRec reservation, any changes or cancellations will result in the forfeiture of the makeup token. 

Private lessons, similar to Group Lessons, are eligible for makeup tokens when absences are reported according to the Absence Notification Policy. Makeup tokens may be redeemed within the Group Lesson Program and the AquaRec Program. Please note that there are no private makeup swim lessons available for missed private lessons. 

Additionally, no financial credits or refunds are provided for missed private lesson classes, except in cases where AquaTech must close for safety reasons. There are no financial credits or refunds issued for unused makeup tokens or for tokens not used by their expiration date.

Scheduled Closures: Our facility may occasionally close for planned events such as holidays or maintenance. We strive to notify all customers well in advance of these closures. Lesson fees during these periods will be prorated based on the actual number of lessons provided within the billing cycle. Customers do not have to notify AquaTech of absences on these scheduled closure dates. Please see the ABOUT section of the website for closure dates. 

Unexpected Closures: In the event of unforeseen circumstances such as safety issues or acts of God (e.g., natural disasters, emergencies) that necessitate the temporary closure of our facility, we prioritize the safety and well-being of our swimmers and staff above all. Should such closures affect your scheduled classes, we will issue non-expiring makeup tokens. There are no financial credits or refunds for these types of closures. 

Before each lesson, all swimmers are mandated to check in utilizing the self-check-in kiosks located at the entrance of the facility. Customers may check in using any phone number associated with their customer account. The kiosk will notify customers of the scheduled swim lesson time, as well as the corresponding lane basket number and color designated for that swim lesson.

See a more in-depth review of this process in our FAQ section. 

Open storage cubes are available for the purpose of storing clothing and towels during lessons. Personal belongings should not be left in changing stalls. It is advisable not to bring valuables into the facility; rather, they should be secured in a car trunk or glove compartment. AquaTech disclaims any responsibility for lost or stolen items.

All spectators and swimmers waiting for their lesson must remain in the designated spectator viewing area. Parents must supervise their children at all times and remain on-site while their swimmers are in lessons. A facility audio recording will notify swimmers when it is time to enter the pool area and find their lane basket number and color. 

Deck supervisors are present to ensure student safety and monitor progress. Parents, spectators, clothing, shoes and towels are not allowed on the pool deck during lessons.

Showers are intended for brief rinsing only. The use of soap or shampoo is not permitted.

We guarantee a warm pool and a trained instructor for each swimmer every week. While we strive to maintain instructor consistency, we cannot guarantee the same instructor for every lesson. Advanced notice of instructor changes is not feasible and should not be expected.

We kindly request that all customers demonstrate courteous behavior and friendly social conduct while on our premises. Respecting the rights of individuals includes refraining from using abusive language, making threats, engaging in violent outbursts, intimidation, bullying, harassment, or any other form of abusive, aggressive, or disruptive behavior towards AquaTech customers and employees. AquaTech employees are trained and employed to uphold AquaTech's policies. If a situation arises that is inconsistent with our policy, termination of services may be necessary. In the event that termination of services is necessary, a refund will be provided based on the number of completed classes in the current billing period. Any additional paid fees and/or makeup tokens will be forfeited.

Swimming is an activity that carries inherent risks, particularly the risk of drowning. As a result, AquaTech places the utmost importance on ensuring safety. Safety is prioritized over parental convenience, scheduling, politeness, and personal sentiments. The pool area is not considered a safe location for a "time out." It is mandatory for all children to have appropriate supervision at all times. Therefore, if your child engages in any behavior that poses a danger to themselves, other children, or the instructor(s), and does not respond adequately to instructions or corrections, etc., we reserve the right to remove your child from the lesson and withdraw their enrollment. 

Examples of dangerous behavior include, but are not limited to, grabbing other children, screaming, hitting, spitting, running alongside the pool, swimming out of turn, causing panic in others, and behaving in a manner that disrupts the instructor(s) from focusing on the safety of the other children in the class. In the event of an suspension or termination of services, a refund will be provided based on the number of completed classes in the current billing period. 

Swimmers must wear swim suits. Swimmers with long hair should wear a cap or have hair pulled back into a pony tail. Children under the age of 3 and/or those who are not yet potty trained must wear a swim diaper underneath their swim suits.

Parents / caretakers are required to ensure their child uses the restroom before the start of lessons. Swimmers should immediately let their instructors know if they need to use the restroom during lessons, as children should not relieve themselves in the pool. Additionally, while small, light snacks can be beneficial before a lesson; large heavy meals and lots of liquid prior to a lesson should be strictly avoided.