CUSTOMER FORM:

REPORT AN ABSENCE

IMPORTANT UPDATE:

Updated Absence Reporting Process (Effective Wednesday, 5/21/25): 

As of Wednesday, May 21, all customers must report absences directly through the Customer Portal no later than 2 hours prior  to the start of their scheduled lesson in order to excuse the absence and earn a swim lesson makeup token.

How to Report an Absence in the Customer Portal:

• Log in to your Customer Portal 
• Navigate to My Account
• Find the student and click Future Absences option
• When prompted, select By Enrollment (DO NOT SELECT “By Date”)
• Choose the correct date and enrollment, add an optional comment, and click Submit