• Log in to the Customer Portal
• Select the "Booking" option to view the schedule
• Search for the level "AquaRec" 
• View open dates and times by location
• Complete your reservation before arriving

• Login to the Customer Portal
• Select "Booking" option
• Use the filters to search by day, level, and program. Select "AquaRec" as the level.
• Choose your preferred AquaRec time.
• Click "Enroll Now" to complete your reservation.

One swim lesson makeup token may be used for up to two AquaRec swimmer participants.

• Visit the "Customer Portal".
• Go to "My Account" and select the student with the available makeup token.
• Click "Makeups" to view available tokens.
• Click "Use Makeup Token" and complete the reservation.
• Our team will add the second complimentary swimmer for you

Please note: 

• The portal may only show the first swimmer during the reservation process. If you are using a swim lesson makeup token, our team will manually add the second complimentary AquaRec swimmer after your reservation is completed. 
• Once makeup tokens have been booked, they cannot be changed or cancelled without forfeiture of the token.

One AquaRec makeup token may be used for one AquaRec swimmer participant.

• Visit the "Customer Portal".
• Go to "My Account" and select the student with the available AquaRec makeup token.
• Click "Makeups" to view available tokens.
• Click "Use Makeup Token" and complete the reservation.
• Repeat the process for each additional swimmer using an AquaRec makeup token.

Please note: 

• AquaRec makeup tokens are applied per swimmer. If you are booking multiple swimmers, each swimmer will need their own AquaRec makeup token or paid reservation. 
• Once makeup tokens have been booked, they cannot be changed or cancelled without forfeiture of the token.

To be eligible for an AquaRec makeup token, absences must be reported through the Customer Portal at least 2 hours before the start of the scheduled reservation.

When an absence is reported on time, it will be excused and a makeup token will become available in the Customer Portal the day after the missed reservation.

Absences reported less than 2 hours before the scheduled reservation, or not reported through the Customer Portal, are not eligible for a makeup token. There are no exceptions to this policy. 

How to Report an Absence:

• Log in to the "Customer Portal"
• Navigate to "My Account"
• Find the student and click "Future Absences"
• When prompted, select "By Enrollment".
• Do not select "By Date"
• Choose the correct date and enrollment
• Add an optional comment, if needed
• Click "Submit"

AquaRec is reserved recreational swim time for families to enjoy safe, playful, and unstructured time together in the water. To help maintain a comfortable and safe environment for all guests, the following participation guidelines apply.

Reservation Required: 

• AquaRec is available by reservation only. Walk-ins are not permitted.
• Please book your reservation through the Customer Portal before coming to the facility.

Adult Supervision

• Children under age 14 must be accompanied by a responsible adult age 18 or older. The adult must remain onsite for the full duration of the AquaRec visit.
• Adults may only enter or use the facility during AquaRec hours when they are accompanying a child under age 18.

When a Parent or Guardian Must Be in the Water

A parent or guardian must be in the water with any child who does not meet all independent participation requirements listed below. A child may participate without a parent or guardian in the water only when all of the following are true:

• The responsible adult remains onsite for the full visit.
• The child can stand safely in 4-foot-deep water with their head fully above water.
• The child can demonstrate basic water safety skills, including floating, swimming independently, and safely exiting the pool.
• The child can safely use the restroom and manage personal care needs independently.

AquaRec is reserved for recreational family swim time. To preserve the purpose of the program and ensure a fair experience for all guests, swim lessons, coaching, structured training, and business-related aquatic activities are not permitted during AquaRec.

Outside swim instructors, coaches, teachers, or trainers may not use AquaRec reservations to conduct lessons or provide instruction, whether paid or unpaid, formally employed, independently contracted, or informally arranged.