• Log in to the Customer Portal
• Select the "Schedule" option to view the schedule
• Search for the level "AquaRec" 
• View open dates and times by location
• Complete your reservation by purchasing passes and booking your spaces before arriving at the facility - Follow directions in the tabs below. 

PURCHASE AN AQUAREC RESERVATION PASS: 

Before getting started, add every adult and child who may participate in an AquaRec reservation as an individual student on your family account. Once everyone is listed as a student, follow the steps below:

• Login to the Customer Portal
• Select option: "Drop-In Passes" 
• Select the correct pass for the location you wish to swim in
• Select the student you wish to purchase the pass for and purchase the pass. 
• Repeat for all participants. 

USE YOUR PASS TO RESERVE YOUR SPACE: 

• In the Customer Portal, go to "My Account" 
• Under the Student you wish to reserve a space for, select "Passes" 
• Select the "Use For Class" button
• When you arrive on the schedule screen, select the date  you would like to swim under the heading "Choose A Punch Pass Date" 
• Apply your pass
• Repeat for each participant's pass

Reminder: If no AquaRec class appears for the date you selected, AquaRec is not scheduled that day. Reservations become available up to 7 days in advance.

Once you redeem your pass for the AquaRec date and time you would like to attend, you will receive a confirmation email with your reservation details. Every adult and child entering the water must have their own paid, confirmed AquaRec reservation.

Enjoy your swim! 

One swim lesson makeup token may be used to cover the cost of two AquaRec swimmer participants.

• Log-in to the Customer Portal
• Go to "My Account" and select the student with the available makeup token.
• Click "Makeups" to view available tokens.
• Click "Use Makeup Token" and complete the reservation.
• When you arrive on the schedule screen, use the filters to select the day and level "AquaRec" 

Reminder: If no AquaRec class appears for the date you selected, AquaRec is not scheduled that day. Reservations become available up to 7 days in advance.

You will receive a boking confirmation email for the token student you booked. Our team will check-in both you and your complimentary additional swimmer when you arrive at the facility. 

Please note: 

• The portal will only show the token swimmer during the reservation process. If you are using a swim lesson makeup token, our team will manually add the complimentary AquaRec swimmer onsite at check-in. 
• Once makeup tokens have been booked, they cannot be changed or cancelled without forfeiture of the token.

One AquaRec makeup token may be used for one AquaRec swimmer participant.

• Visit the Customer Portal
• Go to "My Account" and select the student with the available AquaRec makeup token.
• Click "Makeups" to view available tokens.
• Click "Use Makeup Token" and complete the reservation.
• When you arrive on the schedule screen, use the filters to select the day and level "AquaRec" 
• Repeat the process for each additional swimmer using an AquaRec makeup token OR purchase a drop-in pass for additional swimmers. 

Reminder: If no AquaRec class appears for the date you selected, AquaRec is not scheduled that day. Reservations become available up to 7 days in advance.

A confirmation email will confirm your reservation. 

Please note: 

• AquaRec makeup tokens are applied per swimmer. If you are booking multiple swimmers, each swimmer will need their own AquaRec makeup token or paid reservation. 
• Once makeup tokens have been booked, they cannot be changed or cancelled without forfeiture of the token.