VIEW & BOOK MAKEUP TOKENS
Makeup tokens become available on Customer Portal accounts after an absence has been reported in advance and after the absence date has passed. Once a token is active on an account, it can be viewed and booked up to 7 days in advance. Customers do not have to be actively enrolled in ongoing lessons to use their makeup tokens.
To access your tokens and schedule a makeup lesson, follow these steps:
- Log in to the Customer Portal
- Click on the "My Account" option to view your students.
- Under the specific student, click on the "Makeups" option.
- View all makeup tokens and select the button to "Use A Makeup Token" to book classes using a token.
If you need further assistance, please complete the form below.
MORE ABOUT TOKENS
Absences reported according to policy will earn a makeup token.
Makeup tokens will appear in the Customer Portal the day after the reported absence.
All makeup tokens are valid for one year from the date of issue.
Makeup lessons and AquaRec reservations may be booked up to seven days in advance, based on availability.
Once a makeup token has been used to book a lesson or reservation, any changes or cancellations will result in forfeiture of the token.
No financial credits or refunds are issued for unused, forfeited, or expired makeup tokens.
