REPORT AN ABSENCE
All enrolled customers must report future absences directly through the Customer Portal by no later than 2 hours prior to the start of their scheduled lesson or AquaRec reservation. Doing so will excuse the absence and earn a makeup token.
Future absences can be reported up to 2-weeks in advance.
Excused absences will receive makeup tokens that will be visible and available for use the day after the absence has occurred. Learn more about Makeup Tokens.
There are no exceptions made to this policy.
How to Report an Absence in the Customer Portal:
- Log in to the Customer Portal
- Navigate to
"My Account"
- Find your student and click the
"Future Absences"
option under their name
- When prompted, select
"By Enrollment"
(DO NOT SELECT “By Date”)
- Choose the specific absence date and enrollment, add an optional comment, and Submit
Important:
If you're reporting more than one absence, please follow the steps above for each absence date, up to 2-weeks in advance.
