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How can we
help?

Everything you need to manage your AquaTech experience—from billing and absences to makeup tokens and schedule changes—all in one place.

AquaTech front desk team member in an orange AquaTech shirt helping a family check in

What can we help with?

Find answers, manage your account, and get back to what matters—swimming!

A Note About Our Family Policies This Help Center provides quick answers to common questions. For complete terms and conditions, please refer to the Family Policies accepted through your Customer Portal account.
Plan ahead

2026 Closures

Both AquaTech locations will be closed on the dates listed below. All other holidays? We’re open and ready to swim!

Jan 1 Thursday New Year’s Day Prorated on the 12/17 billing date
Apr 5 Sunday Easter Sunday Sunday lessons prorated on the 3/11 billing date
Jul 4 Saturday Independence Day Saturday lessons prorated on the 7/1 billing date
Nov 26 Thursday Thanksgiving Thursday lessons prorated on the 11/18 billing date
Dec 24–31 Thu – Thu · 8 days Winter Break Prorated on the 12/16 billing date
Jan 1 Friday 2027 New Year’s Day Prorated on the 12/16 billing date
Open on these holidays School’s out, but we’re in the water. Lessons run on their regular schedule.
Mon 1/19 Martin Luther King Jr. Day Mon 2/16 Presidents’ Day Tue 3/31 César Chávez Day Mon 5/25 Memorial Day Fri 6/19 Juneteenth Fri 7/3 Independence Day (observed) Mon 9/7 Labor Day Mon 10/12 Indigenous Peoples’ Day Wed 11/11 Veterans Day Fri 11/27 Day after Thanksgiving

Scheduled closures

Holidays and planned closures are posted ahead of time, and tuition for that cycle reflects the lessons offered. You don’t need to report an absence on a scheduled closure date.

Unexpected closures

If we have to cancel because of weather, a facility issue or another emergency, affected swimmers get a non-expiring makeup token. We’ll notify you by email and text, so be sure your correct email and phone number are updated in the Customer Portal and turned on to receive notifications. No refunds or financial credits are issued.