Before you book
Create one family account in the Customer Portal, then add each swimmer as their own student. Drop-in passes and enrollments are assigned to a specific swimmer.
Open the Customer Portal →Swimmers are placed by ability, not age. Our quick quiz points you to the right starting level.
Take the level quiz →Please don’t book or pay in the Customer Portal. These are scheduled by our team—start on our Promotions & Certificates page.
Promotions & Certificates →Book weekly lessons
Ongoing enrollment reserves the same day and time for your swimmer every week. Lessons continue from one 4-week billing cycle to the next until a Withdrawal Form is submitted, and your first cycle is prorated if you start mid-cycle.
Ongoing group
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Log in to the Customer Portal .
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Select Schedule .
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Select Find A Class .
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Use the filters to narrow your search by level, day and time.
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Choose your class and click Enroll Now .
Ongoing private
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Log in to the Customer Portal .
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Select Schedule .
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Select Find A Class .
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Filter by the level “Group/Private Lesson Available.”
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Choose a time and click Enroll Now .
Ongoing pricing, billing dates and withdrawal deadlines are on our Billing & Withdrawals page.
Buy & use a drop-in pass
A drop-in pass is a flexible way to attend one available class without an ongoing enrollment or recurring billing. Each pass is for one swimmer and one lesson, and is redeemed for a class that matches your swimmer’s level and current availability. It’s a two-part process: buy the pass, then use it to book.
Buy your pass
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Log in to the Customer Portal .
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Select Drop-In Passes: Swim Lessons & AquaRec .
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Choose the pass for the lesson type (group or private) and campus where you’ll swim.
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Select how many passes you’d like and complete checkout.
Book with your pass
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In the Customer Portal, go to My Account .
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Under the swimmer you’re booking for, select Passes .
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Click Use For Class .
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On the schedule, filter for the level and day you want.
Private lesson? Filter for the level “Group/Private Lesson Available.” - 5
Choose the class and apply your pass .
Booking AquaRec family swim? Reservations open up to 7 days in advance—see AquaRec & Parties.
Change your day or time
Need a different lesson day or time? You can transfer your swimmer’s current enrollment to a new class yourself in the Customer Portal.
How to transfer
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Log in to the Customer Portal .
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Click My Account to see your swimmers.
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Under the swimmer, click Enrollments .
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Click Transfer Enrollment next to the class you want to move.
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Select the new class and complete the enrollment steps.
A transfer to a new day/time can only happen within the dates of your current 4-week billing cycle.
Send us a booking help request and our team will help you find an option.
Request booking help →You don’t need to transfer. Report the absence in advance to earn a makeup token.
Report an absence →
