How billing works
Your swimmer’s spot is automatically reserved every 4 weeks until you withdraw. Here’s what to expect each billing cycle.
About one week before each billing date, we’ll send you a reminder by email and text.
Planning to stop lessons? Submit your Withdrawal Form by 8:00 AM Pacific the day before your next billing date.
Every fourth Wednesday, your card on file is charged and your swimmer’s spot is secured for the next 4 weeks.
Ready to end your lessons? Complete the online Withdrawal Form before the deadline. Your submission time determines whether your request is on time.
Submit Withdrawal →2026 billing dates
Withdrawal deadline: 8:00 AM Pacific, the day beforeJan 13, 8:00 AM
Feb 10, 8:00 AM
Mar 10, 8:00 AM
Apr 7, 8:00 AM
May 5, 8:00 AM
Jun 2, 8:00 AM
Jun 30, 8:00 AM
Jul 28, 8:00 AM
Aug 25, 8:00 AM
Sep 22, 8:00 AM
Oct 20, 8:00 AM
Nov 17, 8:00 AM
Dec 15, 8:00 AM
Jan 12, 8:00 AM
- Lessons renew automatically every 4 weeks until you withdraw.
- We’ll remind you by email and text about a week before each billing date.
- A per-swimmer facility fee is included in your billing total ($5 with new pricing).
- On-time: Withdraw at the end of your current cycle with no further charges.
- Stay a little longer: Choose a later final date with prorated billing and the facility fee.
- End early: Receive a refund for unused lessons after your final service date, less a $25 Refund Administration Fee. Facility fees are nonrefundable.
- Start mid-cycle? Your first charge is automatically prorated.
- Scheduled holiday closures are already reflected in your billing. No absence report needed.
- Unexpected closures earn a makeup token that never expires.
- Keep a valid credit or debit card on file while enrolled.
- Cash payments are accepted in advance. Checks are not accepted.
- A $25 Payment Reprocessing Fee applies to declined payments that remain unresolved after the billing date.
- Your weekly day and time stay reserved while enrollment and payments remain current. Instructors may change.
- Lessons and reservations cannot be held without payment.
- Withdrawing releases your spot, and the same time may not be available if you return.
- Report absences at least 2 hours before class to earn a makeup token valid for one year.
- Reporting an absence does not stop enrollment or recurring billing.
- Change your weekly lesson day or time during the current cycle in the Customer Portal under My Account → Enrollments → Transfer Enrollment.
i The information above highlights our billing and enrollment policies. For complete terms, please review the Family Policies in your Customer Portal account.
Prices & billing questions
Prices are per swimmer, for 1 lesson per week, and include the per-swimmer facility fee. Starting mid-cycle? Your first cycle is prorated to the lessons left in it.
★ New for 2027 Elite Membership is also available: book every open group class you can find and swim more. →What if I miss the withdrawal deadline?
The next cycle has already renewed. You can finish the paid cycle, or end early: your final service date is one calendar day after you submit the form, and unused lessons after that date are refunded less one $25 Refund Administration Fee per family refund.
Can I pause and keep my spot?
No. You can stay enrolled and keep paying, or withdraw and re-enroll later. Once a spot is released, the same day, time or instructor may not be available.
What’s not refundable?
Lessons on or before your final service date, whether attended or missed, and the $5 facility fee once a cycle starts. Reporting an absence doesn’t make a lesson refundable.
My payment was declined. What happens?
We retry on the billing date. If the second try fails, we email payment instructions, and the full balance is needed to keep lessons active. A $25 Payment Reprocessing Fee applies to declined payments that are not resolved.
Can I pay cash?
Yes, but we don’t take checks, and a card must stay on file. Cash must arrive before 8:00 AM Pacific on the last day of the cycle or the card on file is charged. You can prepay 2 to 3 months in advance.
Where’s my payment history?
In the Customer Portal, go to My Account, then Payments or Transaction History. That’s also where you update your card.
I used a Groupon or certificate. What happens next?
Promotional lessons don’t continue automatically. Most of our promotions cover 4 weeks of lessons. To keep swimming after that, follow the directions we send you personally. Letting us know by week 3 gives you the best chance of keeping the same day and time.
Why didn’t I get a billing reminder?
Log in to the Customer Portal and check that your email address and mobile number are correct and that both emails and texts from AquaTech are turned on. Billing still follows the published schedule even if a reminder doesn’t arrive. Settings look right but still nothing? Email office@aquatechswim.com and we’ll help.
