How to report an absence
Reporting an absence is easy! Simply select your swimmer’s enrollment type below for step-by-step instructions.
Swim Lessons & AquaRec
For families enrolled in ongoing swim lessons or holding AquaRec reservations. All absences must be reported through the Customer Portal.
- 2-hour deadline: Report at least 2 hours before class begins.
- Plan ahead: Report absences up to 4 weeks in advance.
- Earn a makeup: Receive one makeup token for each eligible, on-time absence.
- Log in to the Customer Portal.
- Go to My Account .
- Select your swimmer, then choose Future Absences .
- Select By Enrollment (not By Date).
- Choose the class date , add an optional comment, and submit. Repeat for additional dates.
Important: Absences must be reported through the Customer Portal to qualify for a makeup token. Reports made by phone, email, text, or in person do not qualify. Late or unreported absences do not earn makeup tokens.
Elite Membership
For swimmers enrolled in AquaTech’s Elite Membership program. Elite cancellations are handled by email rather than through the Customer Portal.
- 2-hour deadline: Cancel at least 2 hours before class to avoid the $15 no-show fee.
- Plan ahead: Cancel bookings up to 4 weeks in advance.
- Flexible booking: No makeup tokens are issued because Elite members can book additional available classes.
- Email elite@aquatechswim.com at least 2 hours before class.
- Include your swimmer’s name and the date and time of the class you wish to cancel.
- Our team will remove the booking so another swimmer can enjoy the available spot.
Important: The Elite email address is exclusively for class cancellations. For questions about billing, enrollment, or other account matters, contact office@aquatechswim.com or call 866-633-4147.
Good to know
Reporting an absence does not cancel enrollment, release your swimmer’s reserved spot, or change your billing. Missed lessons are not refunded or credited.
Ready to stop lessons? Submit a Withdrawal Form to officially end your enrollment.
About our Family Policies
This Help Center provides a summary of AquaTech policies. For complete terms and conditions, refer to the Family Policies accepted through your Customer Portal account.
