To keep scheduling fair and consistent for all families, AquaTech does not hold lesson spots without payment.

If your family needs to take a break from lessons, you have two options:

Option 1: Stay Enrolled and Keep Your Spot

You may choose to remain enrolled and continue paying for your swimmer’s lesson spot while you are away.

This guarantees that your swimmer’s current class day and time remain reserved. If you report absences in advance according to our absence policy, makeup tokens may be issued for use when you return.

Option 2: Withdraw and Re-Register Later

If you do not want to continue paying while you are away, you may withdraw from lessons.

Please note that once you withdraw, your swimmer’s spot will be released. Re-enrollment will depend on class availability at the time you return. Because unpaid lesson spots are not held, we cannot guarantee that the same class day, time, instructor, or level will be available later.

Our team is happy to help you review these options and choose the best fit for your family.

AquaTech does not take payment for services in the form of a check. 

To maintain continuous enrollment in lessons, all customers are required to have a valid credit or debit card on file—even if they prefer to pay by cash.

💵 Paying with Cash

Cash payments must be made before the billing date to avoid charges to the card on file. Any cash paid in advance will be applied as a credit toward your upcoming billing cycle. We send reminder a text and email one week before to the billing date to help you stay on track.

💳 Automatic Credit Card Charges

If a cash payment has not been received by 8:00 AM PST on the final day of the current billing cycle,  for the upcoming cycle, the credit card on file will be automatically charged to prevent disruption of enrollment.

📅 Paying in Advance

Prefer to plan ahead? You can prepay 2–3 months in advance by cash/card. When choosing this option, we’ll set a drop date for the end of your prepaid period. To continue lessons without interruption, the next payment must be made at least one week before the upcoming billing cycle.

If you have any questions about your billing schedule or payment options, our team is happy to help!

To access your transaction history, make payments, or update your payment methods, please follow these instructions:

• Visit the Customer Portal
• Choose the "My Account" option and then select one of the following:
• Payments to view your payments, credits, and update your stored payment information.
• Transaction History to view all of your previous transactions.