BILLING CYCLE & WITHDRAWAL PROCESS

Withdrawal Form

  • Ongoing Swim Lessons: Billing & Account Requirements

    AquaTech's ongoing swim lessons continue automatically from one 4-week billing cycle to the next until you submit a Withdrawal Form. 


    A valid credit or debit card must remain on file while your swimmer is enrolled. 


    Approximately one week before each billing date, AquaTech sends a billing reminder by email and text. 


    Each 4-week billing cycle includes: Lesson tuition and $3.50 facility fee per student.

  • 2026 Ongoing Lesson Prices

    Each four-week total includes lesson tuition and a $3.50 facility fee per swimmer:


    Group Swim Lessons: $178.50 per swimmer every 4 weeks

    • $175 tuition + $3.50 facility fee

    Private Swim Lessons: $303.50 per swimmer every 4 weeks

    • $300 tuition + $3.50 facility fee

    Pre-Competitive Team: $203.50 per swimmer every 4 weeks

    • $200.00 tuition + $3.50 facility fee

  • 2026 Billing Renewal Dates & Withdrawal Deadlines

    • Billing Date: Wednesday, January 14 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on January 13
    • Billing Date: Wednesday, February 11 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on February 10
    • Billing Date: Wednesday, March 11 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on March 10
    • Billing Date: Wednesday, April 8 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on April 7
    • Billing Date: Wednesday, May 6 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on May 5
    • Billing Date: Wednesday, June 3 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on June 2
    • Billing Date: Wednesday, July 1 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on June 30
    • Billing Date: Wednesday, July 29 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on July 28
    • Billing Date: Wednesday, August 26 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on August 25
    • Billing Date: Wednesday, September 23 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on September 22
    • Billing Date: Wednesday, October 21 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on October 20
    • Billing Date: Wednesday, November 18 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on November 17
    • Billing Date: Wednesday, December 16 — Withdrawal Form Deadline: 8:00 AM (Pacific Time) on December 15

  • How To Withdraw From Ongoing Lessons

    To withdraw from ongoing lessons, simply submit AquaTech's Withdrawal Form by no later than 8:00 AM (Pacific Time) on the final day of the current billing cycle. 


    Specific withdrawal deadlines are listed in the Renewal Dates & Withdrawal Deadlines toggle. The time your form is submitted determines whether it was received before or after the deadline.


    If you submit the form by the withdrawal deadline:

    • If you choose to finish lessons at the end of the current billing cycle: Your swimmer's enrollment will end at the conclusion of that cycle and you will not be charged for the next billing cycle.
    • If you choose a withdrawal date during the next billing cycle: If your swimmer will continue lessons into part of the next billing cycle, the next cycle will be charged a prorated amount because the enrollment is continuing into that next cycle. AquaTech will prorate your lesson tuition based on the withdrawal date you selected.

    If you submit the form after the withdrawal deadline: 

    You may still withdraw, but the next billing cycle will have renewed already. If that happens, you may choose either to:

    • Continue swimming through the next paid billing cycle, or
    • End lessons early: If you choose to end lessons early, your final service date will be one day after your Withdrawal Form is submitted. Any eligible unused lesson tuition after your final service date will be refunded, less a $25 Refund Administration Fee per refund transaction/family account.

    Example: 

    If your next billing date is September 23, your withdrawal deadline is 8:00 AM Pacific Time on September 22.

    • Submit the Withdrawal Form by the deadline: Your enrollment will end after your final lesson in the current billing cycle, and you will not be charged for the next billing cycle on September 23.
    • Submit the Withdrawal Form by the deadline and choose a final lesson date during the next billing cycle: We will charge only the prorated tuition for lessons scheduled through your selected final lesson date, plus the $3.50 facility fee. You will not be charged tuition for lessons after that date, and no Refund Administration Fee will apply.
    • Submit the Withdrawal Form after the deadline: Your enrollment will have renewed for the September 23 billing cycle, even if the charge has not yet appeared on your account. You may finish the paid cycle with no fee, or choose to end lessons early. If you end early, your final service date will generally be one calendar day after you submit the form, and we will refund eligible lesson tuition for lessons scheduled after that date, less one $25 Refund Administration Fee per family refund transaction.

COMMON QUESTIONS

  • Can I pause payments and keep my ongoing lesson spot?

    No. Ongoing lesson spots cannot be held without payment.


    You may either:


    Stay Enrolled

    Continue paying to keep your current lesson spot.


    Withdraw and Return Later

    Withdraw using our online Withdrawal Form and re-enroll when you're ready to return.


    Once you withdraw, your lesson spot is released and the same class time, day, or instructor may not be available later.

  • Can I pay for ongoing lessons with cash or check?

    AquaTech does not take payment for services in the form of a check. 


    To maintain continuous enrollment in lessons, all customers are required to have a valid credit or debit card on file—even if they prefer to pay by cash.


    💵 Paying with Cash


    Cash payments must be made before the billing date to avoid charges to the card on file. Any cash paid in advance will be applied as a credit toward your upcoming billing cycle. We send reminder a text and email one week before to the billing date to help you stay on track.


    💳 Automatic Credit Card Charges


    If a cash payment has not been received by 8:00 AM PST on the final day of the current billing cycle,  for the upcoming cycle, the credit card on file will be automatically charged to prevent disruption of enrollment.


    📅 Paying in Advance


    Prefer to plan ahead? You can prepay 2–3 months in advance by cash/card. When choosing this option, we’ll set a drop date for the end of your prepaid period. To continue lessons without interruption, the next payment must be made at least one week before the upcoming billing cycle.


    If you have any questions about your billing schedule or payment options, our team is happy to help!

  • How can I access my transaction history, make payments or update my payment method?

    To access your transaction history, make payments, or update your payment methods, please follow these instructions:

    • Visit the Customer Portal
    • Choose the "My Account" option and then select one of the following:
    • Payments to view your payments, credits, and update your stored payment information.
    • Transaction History to view all of your previous transactions.

  • If I miss the withdrawal deadline and was charged for the next cycle, but will not swim, what can I do to get a refund?

    If you missed the withdrawal deadline, were charged for the next billing cycle, and do not want to continue swimming through that cycle, you may choose to end your lessons early.


    When you select this option on the Withdrawal Form, your final service date will be one calendar day after the form is submitted. We will refund the lesson tuition for classes scheduled after that final service date, less one $25 Refund Administration Fee per family refund transaction.


    Lessons scheduled on or before your final service date—whether attended or If you missed the withdrawal deadline, were charged for the next billing cycle, and do not want to continue swimming through that cycle, you may choose to end lessons early.


    Your recurring enrollment will be cancelled when you submit the Withdrawal Form, and no additional billing cycles will renew. If you select the early-withdrawal option, your final service date for purposes of calculating your refund will be one calendar day after the form is submitted.


    AquaTech will refund the lesson tuition for classes scheduled after your final service date, less one $25 Refund Administration Fee per family refund transaction. Lessons scheduled on or before your final service date—whether attended or missed—and the $3.50 facility fee are not refundable.

  • What happens if my payment is declined?

    We send an email and text reminder approximately one week before each billing renewal date so you have time to review your payment information in your Customer Portal account.


    If your payment is declined on the billing date, we will retry the card on file. If the second attempt is also declined, we will email you with instructions for making a payment or updating your card through the Customer Portal.


    If the payment remains unresolved after the billing date, a $25 Payment Reprocessing Administration Fee will be added to the outstanding balance. The full balance must be paid to keep your swimmer’s ongoing lessons active.

  • What happens if I don’t receive the billing reminder?

    Log in to your Customer Portal and confirm that your email address and mobile number are correct and that you have selected to receive both emails and text messages from AquaTech.


    Billing continues according to the published schedule even if a reminder is not received. If your information and communication settings are correct but you still aren’t receiving reminders, please contact us at office@aquatechswim.com so we can help.

  • Will holidays or facility closures change my tuition?

    Yes. If AquaTech has a scheduled holiday or planned closure, your lesson tuition will be prorated for that billing cycle to reflect the reduced number of scheduled lessons.


    If an unexpected closure occurs, affected swimmers will receive a non-expiring makeup token.


    Please visit our Scheduled Closures page for upcoming dates. Closures are also posted at each facility approximately one week in advance.