Privacy Policy for AquaTech Swim
Effective date: October 22, 2026
AquaTech Swim School, Inc. ("AquaTech," "we," "us," or "our") operates swim schools in Alameda and Concord, California, and the website www.aquatechswim.com (the "Site"). This Privacy Policy explains what personal information we collect through the Site and related online forms, how we use and share it, and the choices you have.
Information We Collect
Information you give us. When you contact us, submit a form, request lessons, report an absence, use a makeup token, request a withdrawal, book a party, request a donation, apply for a job, or text our customer line, we may collect: your name, email address, phone number, and mailing address; your child's name, age or birth date, and swim level; lesson, scheduling, attendance, and account details; party, donation, or feedback details; job application information; and anything else you choose to include in a message.
Information collected automatically. When you visit the Site, our hosting provider and service providers may automatically collect technical information such as your IP address, browser and device type, pages visited, referring page, and the date and time of your visit. With your consent, we also use analytics cookies (see "Cookies and Analytics" below).
Customer Portal. Class enrollment, payments, and account management take place in our Customer Portal, which is operated by our registration software provider, iClassPro. Payment card information is entered into and processed through that system; we do not collect full card numbers through this Site.
How We Use Information
We use personal information to: provide, schedule, and manage swim lessons, recreational swim, and parties; respond to questions and requests; process absences, makeup tokens, withdrawals, and billing matters; send service messages about classes, closures, and your account; review job applications; maintain the safety and security of our facilities and the Site; understand how the Site is used so we can improve it; and comply with legal obligations.
How We Share Information
We do not sell your personal information. We share it only as described here:
Service providers that perform services for us and are permitted to use the information only for that purpose, including: our website and registration platform provider (iClassPro); Google (Google Workspace, Google Forms, and, with your consent, Google Analytics); Termly (cookie consent management); UserWay (website accessibility tools); and providers that support our email, text messaging, phone, and customer support.
Legal and safety reasons, when we believe disclosure is required by law, subpoena, or court order, or is necessary to protect the safety of students, families, staff, or others.
Business transfers, in connection with a merger, sale, or transfer of all or part of our business.
Some of the forms on our Site are hosted by Google Forms. Information you submit through those forms is stored in our Google account and is also subject to Google's privacy policy.
Cookies and Analytics
The Site uses essential cookies that are needed for it to function. With your consent, we also use analytics cookies (Google Analytics) to understand how visitors use the Site. Analytics cookies are not loaded until you click "Accept" in our cookie banner, and we have turned off Google's advertising-personalization and Google Signals features for this Site. Analytics is not used on our employee pages.
You can change your choice at any time through the "Preferences" option in our cookie banner, or by blocking or deleting cookies in your browser settings. Blocking essential cookies may affect how the Site works.
Do Not Track Signals
Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for these signals, the Site does not currently respond to them. You can control analytics cookies through our cookie banner as described above.
Third-Party Tracking
If you accept analytics cookies, Google may collect information about your use of the Site over time. We do not allow third parties to place advertising or cross-site tracking technologies on the Site.
Children's Privacy
Our services are for children, but the Site is intended for use by parents, guardians, and adults. We collect information about children only from their parent or guardian, for the purpose of providing lessons and related services. We do not knowingly collect personal information directly from children under 13 through the Site. If you believe a child has provided personal information to us online, please contact us and we will delete it.
How Long We Keep Information
We keep personal information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal requirements, and then delete or de-identify it.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections to the Site and limited access to accounts that hold customer information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Reviewing or Correcting Your Information
You can review and update most account information by signing in to the Customer Portal. To review, correct, or ask us to delete other personal information we hold about you, contact us at office@aquatechswim.com or 866-633-4147. We may need to verify your identity before acting on a request, and we may keep information we are required by law to retain.
Your California Privacy Rights
California's "Shine the Light" law (Civil Code § 1798.83) lets California residents ask whether a business has shared their personal information with third parties for those third parties' own direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
Links to Other Websites
The Site links to other websites and services, including our Customer Portal, social media pages, review sites, and Google Forms. Those sites have their own privacy policies, and we are not responsible for their practices.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the effective date above. If we make material changes, we will provide additional notice on the Site.
Contact Us
AquaTech Swim School, Inc.
2203 Mariner Square Loop, Alameda, CA 94501
Email: office@aquatechswim.com
Phone: 866-633-4147
